Terms of service

These terms explain how to use the Avora Decor website and how orders placed through it are handled. Please read the product details and our shipping, returns and privacy policies before ordering. Questions can be sent through our Contact page.

Using our website

You must be legally able to enter into a purchase agreement, or use the website with the permission and supervision of someone who can. Provide accurate contact, delivery and payment information. Keep any account access details secure and tell us promptly if information on an order needs correcting.

Do not use the website for unlawful or fraudulent activity, interfere with its security or operation, introduce harmful code, or misuse another person's information. We may restrict access where necessary to protect customers, the store or our service providers.

Products and product information

Review the dimensions, finish, variant, included components and installation requirements on the individual product page. Screen settings and lighting can affect how a finish or color appears. Images illustrate the product; the stated product details should be used to check suitability for your space. Ask us before ordering if an important detail is missing or unclear.

Use and install products according to the instructions supplied with the item. Do not assume that a lighting product is dimmable, suitable for outdoor use or compatible with a particular electrical connection unless that model's details say so. Where installation requires a qualified professional, arrange suitable assistance.

Prices, payment and charges

Store prices are shown in US dollars unless a different currency is expressly displayed. The final amount, available payment methods, shipping and any applicable tax are shown at checkout before you confirm payment. Standard Shipping with Tracking is $4.99 per order to the United States and Canada. Review the final total before placing your order.

Prices and product availability can change. A change to the website does not by itself change a price already agreed for an accepted order. If we discover a material error affecting your order, we will contact you to explain it and give you an appropriate choice rather than charging an undisclosed additional amount.

Placing and confirming an order

After placing an order, check the confirmation for the products, variants and delivery details you selected. An automated acknowledgement confirms that the order was received. We may need to contact you about a payment problem, incorrect information or an item that cannot be supplied. If an order cannot be fulfilled, we will inform you and arrange the appropriate refund of amounts paid for it.

We may decline or cancel an order where payment cannot be authorized, there is a reasonable concern about fraud or misuse, or the goods cannot be supplied as ordered. We will explain a cancellation where appropriate and will not retain payment for goods we do not supply.

Shipping and delivery

Please read our Shipping policy for destinations, charges and delivery arrangements. Delivery estimates depend on the product and service concerned and are not a promise of delivery on an exact date unless expressly agreed. Contact us if you need an item for a particular event or date before ordering.

Give a complete and accurate delivery address and contact us promptly if it needs changing. We will check whether a change can still be made. Contact us if a parcel is missing, delayed or arrives damaged so we can investigate with the relevant service provider; a carrier issue does not remove your applicable customer rights.

Cancellations, returns and refunds

Contact us promptly if you wish to change or cancel an order. Changes depend on whether fulfillment can still be stopped. Our Return and refund policy explains the 30-calendar-day return request window after delivery, item conditions, return costs and refund process.

There is no restocking fee. You pay change-of-mind return postage; Avora Decor covers the appropriate return handling for defective, damaged or incorrectly supplied goods. Refunds are issued within 7 business days after receipt of a returned item. Your payment provider controls when an issued refund is posted to your account.

Your information and third-party services

Our Privacy policy describes how information is handled when you use the store or contact us. Shopify hosts this website and provides commerce services. Payment providers and other services may apply their own terms to services they provide directly to you.

Links to external websites are provided for the relevant information or service. Their operators control those websites. Review their terms and privacy information before providing personal information or completing a transaction there.

Website content and availability

The website's text, graphics and other content may be protected by intellectual-property rights. You may use the website to browse and make purchases for lawful purposes. Do not reproduce or commercially exploit protected content without the necessary permission.

We work to keep the website accurate and available, but interruptions, technical issues and content errors can occur. Contact us about an error that affects your order. Nothing in these terms excludes a responsibility or remedy that cannot lawfully be excluded, or limits your statutory consumer rights.

Updates and questions

We may update these terms when our store or arrangements change. The version relevant to an order is the version provided when that order is placed, subject to applicable law. Please contact us first about a concern so we can work to resolve it. Any mandatory consumer protections that apply to you remain in effect.

Contact and business address

Avora Decor
Contact our customer-care team
Monday to Friday, 9:00 AM–5:00 PM Mountain Time.

250 E 700 S, Saint George, UT 84770, United States

Please obtain return instructions before mailing an item; this business contact address is not a general returns address.