Shipping policy
We deliver to the United States and Canada. Standard Shipping with Tracking costs $4.99 USD per order.
Where we deliver
Our delivery area covers all 50 United States, the District of Columbia and Canada. Enter your complete delivery address at checkout to check availability.
Processing and delivery times
- Order processing: 1–2 business days.
- Transit after dispatch: 4–7 business days.
- Estimated total from ordering to delivery: 5–9 business days.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day. Processing covers preparing your order for dispatch; transit begins once it is dispatched. These are delivery estimates rather than a guaranteed arrival date.
If we become aware of a delay affecting your order, we will contact you with the available information. Weather, carrier disruption or an incomplete delivery address can affect arrival. Contact us if your order has not arrived within the estimated period so we can investigate and explain the next steps.
Shipping charges and order totals
The Standard Shipping with Tracking charge is $4.99 USD for the order, including an order sent in more than one parcel. Any applicable taxes and the final order total are shown at checkout before you confirm payment. We do not add an optional shipping-protection charge to your order.
Dispatch and tracking
After dispatch, your shipping confirmation email provides the available tracking or order-status information. You can also use the link in your order confirmation email to view the status of your order. Carrier scans may take time to appear after a label is created.
If items arrive in separate parcels, use the information provided for each shipment. For help finding an update, visit our Track Order page or contact us with your order number.
Delivery details and address changes
Please check your address, apartment or unit number and email address before placing an order. Contact us promptly if a correction is needed. We will try to help before dispatch, but an address change is not guaranteed once fulfillment has progressed.
If a carrier cannot complete delivery or returns a parcel to the sender, contact us so we can review the reason and available options. We will explain any proposed redelivery cost before you agree to it.
Missing, damaged or incorrect deliveries
If tracking says delivered but you cannot locate the parcel, check the delivery location and with others at the address, then contact us. We will help investigate with the carrier. If an item arrives damaged or incorrect, keep the item and packaging and contact us with your order number and details of the issue. Photographs can help us arrange the appropriate next steps. Do not use an item that appears unsafe.
Returns and cancellations
Return requests can be made within 30 calendar days after delivery. Read our Return and refund policy for conditions, return postage and refund timing. Contact us before mailing any return. For changes or cancellations, contact us promptly; we cannot guarantee changes after dispatch.
Contact Avora Decor
Use our contact form for order and delivery enquiries. Customer care hours are Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Business address:
250 E 700 S, Saint George, UT 84770, United States
This business contact address is not a general returns destination. Request return instructions before sending an item.