Refund policy
We want you to choose pieces that work for your home. If an item is not right for you, request a return within 30 calendar days after delivery. Please contact us before sending anything back so we can give you the correct return instructions.
The short version
- Return requests: within 30 calendar days after delivery.
- Change-of-mind items: unused, uninstalled and complete, with their protective packaging.
- Return shipping: paid by you for a change of mind; covered by Avora Decor for a damaged, defective or incorrect item.
- Restocking fee: none.
- Refunds: issued to the original payment method within 7 business days after we receive the returned item.
How to start a return
Use our Contact page and include your order number, the item you wish to return and the reason for your request. For damage, a fault or an incorrect item, photographs of the item and packaging can help us assess the problem. Do not include full payment-card details.
We will explain the next steps, the return destination and any label or collection arrangements before you ship. Keep your postage receipt and tracking information. Our business contact address below is not a general returns address; only send a parcel to the destination provided for your return.
Return window and item condition
You must contact us within 30 calendar days after the item is delivered to request a change-of-mind return. We will provide the sending instructions when arranging the return. For an order delivered in separate parcels, the window for each item starts when that item is delivered.
Change-of-mind returns should be unused and uninstalled, with all supplied parts, accessories and instructions. Please retain and use the protective packaging so the item is protected in transit. You may inspect an item carefully to decide whether it is suitable. This condition does not prevent you from reporting a defect discovered when inspecting or using an item.
Return postage and fees
You pay the return shipping cost when you change your mind or order an unsuitable size, finish or variant. We do not charge a restocking fee. We will disclose any optional label cost before you agree to use it; no undisclosed label charge will be deducted from a refund.
For damaged, defective or incorrectly supplied items, Avora Decor covers the return shipping needed to resolve the issue. We will arrange a prepaid label or another agreed return method where a return is required. Please contact us first rather than paying for an unapproved shipping service.
Damaged, defective or incorrect items
Contact us when you notice a problem and keep the item and packaging while we review it. Describe the issue and, where practical, provide photographs. We will work with you on an appropriate replacement or refund. Do not install or continue using a product that appears unsafe. A request about a defect is assessed separately from the unused-condition requirements for a change-of-mind return.
Original shipping charges and partial returns
The original $4.99 shipping charge is not refunded for a change-of-mind return. If the entire order is returned because the goods were defective or incorrectly supplied, we also refund the original shipping charge. For a partial return, we refund the eligible returned items and assess any affected shipping charge according to the reason for the return. Applicable customer rights remain unaffected.
When will my refund be issued?
We issue a refund to the original payment method within 7 business days after receipt of the returned item. Business days are Monday to Friday, excluding public holidays. We will contact you if we need information to identify the return or if there is an issue with the condition of an item.
The seven-business-day commitment is the time for Avora Decor to issue the refund. Your bank or payment provider controls when the credit appears on your account. If a refund has been issued but is not showing, check with your payment provider and contact us for help locating the refund. We do not promise a separate bank-posting period.
Exchanges and cancellations
For a different style or variant, contact us to arrange the eligible return and place a new order for the item you want. Replacement of damaged or incorrectly supplied goods is handled with our support team.
If you need to cancel or change an order, contact us promptly. We can help where fulfillment can still be stopped; we cannot guarantee a change after dispatch. If an order has already shipped, the return process above applies. These terms do not limit rights you may have under applicable consumer law.
Contact Avora Decor
Contact our customer-care team
Monday to Friday, 9:00 AM–5:00 PM Mountain Time.
Business address:
250 E 700 S, Saint George, UT 84770, United States
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