Frequently asked questions
A little help with choosing, ordering and caring for your light.
Shipping & delivery
Where do you ship?
We ship to the United States and Canada. See our shipping policy for coverage and ordering information.
How much does shipping cost?
Standard Shipping with Tracking is $4.99 USD per order to the United States and Canada.
When will my order arrive?
We process orders in 1–2 business days. Standard transit takes 4–7 business days after dispatch, giving an estimated total of 5–9 business days. Business days are Monday to Friday, excluding public holidays. See our shipping policy for details.
How do I find an order update?
Use the order-status link in your confirmation or dispatch email. If you cannot find it, contact us with your order number and the email used at checkout.
Returns & refunds
How long do I have to request a return?
Request a return within 30 calendar days after delivery. Read the return policy for condition requirements and instructions before sending an item.
Who pays return shipping?
You pay change-of-mind return postage. For a defective or incorrect item, contact us so we can arrange the appropriate return handling at our cost. There is no restocking fee.
When is my refund issued?
We issue your refund within 7 business days after receiving the returned item. Your bank or payment provider controls when the credit appears in your account.
What if my order is damaged or incorrect?
Contact us with your order number and details of the problem. Keep the item and its packaging while we arrange the next steps. Please do not send it to the business address without return instructions.
Choosing your lighting
How do I choose the right size?
Compare the dimensions listed for the item with your space. Allow room around furniture and doors, and check ceiling clearance for overhead fixtures. Ask us before ordering if a measurement you need is missing.
Are bulbs and mounting parts included?
Check the individual product's description and included-components information. These details vary by item; do not assume a bulb, driver or fitting is included unless listed.
Can I use a dimmer or install the light outdoors?
Only use an item in the conditions and with the controls specified for that model. If dimming compatibility or outdoor suitability is not stated, contact us before ordering.
How should I install and clean my light?
Follow the instructions supplied with your item. Check the connection and installation requirements before purchasing a wired fixture. Turn off the light and let it cool before cleaning; follow its product-specific care guidance.
Orders & support
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will check whether the order can still be changed before it moves further through fulfillment.
What payment methods can I use?
The available payment methods are shown at checkout. Your order total and applicable charges are displayed before you confirm payment.
How can I contact Avora?
Use our contact form. Customer care hours are Monday–Friday, 9am–5pm Mountain Time.