Returns & Refunds Policy
We want you to be 100% satisfied with your purchase. If you need to return an item or request a refund:
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Requests must be made within 7 calendar days of receiving the product, in accordance with consumer protection laws.
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The item must be unused, with original tags and packaging intact.
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Personalised items cannot be returned unless faulty.
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Example:
If you receive a vase with a crack, send us photos. Once confirmed, we will resend the item at no extra cost or issue a full refund.